Terms & Conditions

Terms & Conditions

1. Introduction Welcome to Transfer4cheap.com ( T4C ), an online airport transfer marketplace operated by Holidays Abroad TR addressed  Incilli Mah. Kizilcik Cad. No:14 Karasu / Sakarya – Turkiye , VAT number 44422301178 . By accessing or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our services.

2. Definitions

• T4C: Transfer4cheap.com, an online marketplace for booking airport transfers.
• Guest(s): Individuals or entities booking airport transfer services through T4C.
• Transfer Agent/Provider: Licensed transportation service providers offering airport transfers through T4C.
• Travel Agent: An intermediary agent assisting guests in booking transfer services through T4C.  If the booking is made by an agent, or any other person acting on behalf of the passengers whose names appear in the booking, they are deemed to be acting as the agent of all of the passengers who use the Services.

3. Role of T4C T4C acts solely as a booking agent between guests and transportation operators. T4C does not own or operate any transfer services. All services are provided by independent third-party Transfer Agents/Providers who are responsible for their own licensing, insurance, and operational compliance with local laws. The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the relevant supplier. These are available on request. Since T4C acts as the disclosed agent for its suppliers, it cannot accept any liability arising from the provision of the services.

4. Booking Process

• Guests can book transfer services directly via T4C Transfer4cheap.com or through registered travel agents, on phone call or via Whatsapp Messenger Chat line and by email.
• The contract for the provision of transfer services is directly between the guest and the transfer provider.
• Booking confirmations will be provided via email upon successful booking. It is the guest’s responsibility to check their email including the SPAM/JUNK mail folders incase the confirmation falls into those folders.  Payment can be made online by debit or credit card at the time of the booking or can be made in Cash in the available currency where Payment cash on arrival option available. Payment on arrival in cash option is shown on T4C Transfer4cheap.com where applicable in which currency.
• Booking Wheelchair Adapted Transfer Services: Definition of Wheelchair Adapted Vehicle Transfer ( or Wheelchair Friendly Transfer Vehicle ) is, it is an adequate size vehicle equipped with either electric operated lift placed or a manual metal ramp, and stabilisers which the wheelchair will be stabilised with inside the vehicle. Please remember that T4C or the local transfer agent / provider are not specialist disabled transportation company. We our best to provide Wheelchair adapted vehicle transfer services in all destinations we can. But this is not one of the standard services we offer. If booking Wheelchair adapted transfer service on T4C Transfer4cheap.com online, you are advised to check the availability with our booking centre via email info@transfer4cheap.com or via the Whatsapp Chat service on 447392363755 before placing your booking online as there may be only 1 wheelchair adapted vehicle available in the destination you are travelling to / from and it may get booked quick.
• It is the guest’s responsibility to ensure all details (accommodation, location, destination, flight details) are correct. T4C or transfer agents / providers can not be held responsible for any possible failuries because of missing information on the booking.

5. Responsibilities of Transfer Providers

• Transfer Providers must possess all necessary licenses and insurance policies as required by local regulations.
• By signing up on T4C, providers confirm compliance with these legal requirements.
• Transfer Agents / Providers must wait for  the guests at the designated pick up point at the time given. Incase of any delays, the local transfer agents / providers should inform the guests via Whatsapp or by a phone call to their accommodation phone number if provided by the guests at the time of the booking.
• Providers are responsible for ensuring service quality, timeliness, and safety of passengers.
• Providers are responsible to help guests get the care and help with their own ( transfer provider’s insurance )  insurance issues to the guests in the case of an accident.

6. Guest Responsibilities

• Guests must provide accurate booking details and notify of any changes at least 48 hours before the scheduled transfer.
• Guests must provide real time information of possible large flight delayes, flight diverts or flight cancellations which may occure and got informed by the airline while on the ground. Our Whatsapp Chat service is available during the Office hours, ( 447392363755 ), if out of Office hours, guests can use the local contacts which are printed at the bottom of the confirmation voucher.
• Guests are responsible for their own travel documents and ensuring they arrive at the pickup point on time.
• Guests should be aware of the waiting time norm on their transfer service from  the airports, which is 1 hour after their flight lands. In the case of issues which may occure inside the Airport terminal building, ie: lost luggage etc, should one of the party go outside the arrivals exit gate and meet the staff waiting for them with their name sign or the company sign ( stated on the booking confirmation ) and inform. If the local staff has not been informed, guests will be classed as no-show and no refund can be claimed.
• Guests accepts and admits that there will not be any extra passenger apart from the total number of travellers stated on the booking confirmation. Local extra charges may be applicable in such term if so.
• Any issues regarding service quality should be addressed to T4C and we will direct it to the local Transfer Provider. T4C acts as issue resolver between the guests and transfer provider.

7. Payment Terms

• All payments must be made at the time of booking through the secure payment gateway available on T4C or you may pay by cash on arrival if applicable.
• Payment terms for bookings made through travel agents may vary.
• Prices displayed on the website are inclusive of applicable taxes and fees unless stated otherwise.
• Payment Cash on Arrival ( Where applicable ), needs to be paid in full on selected currency or the equvallent amount in local currency with the actual Exchange rate of the day if not stated otherwise on the booking confirmation. Dividing the total price of the booked service into halves is no permitted as our system Works on one payment for one booking principle. If you would like to divide payments into halves, you may consider booking 2 seperate one ways.

8. Cancellation & Amendment & Refund Policy

• Cancellations made more than 72 hours before the scheduled pickup time: Full refund
• Cancellations made between 23-71 hours before the scheduled pickup time: 50% refund
• Cancellations made less than 24 hours before the scheduled pickup time: No refund
• No-shows or failure to arrive at the pickup location on time: No refund
• Refunds will be processed within 5-10 business days to the original payment method.
• Any amendments meaning, any changes to the original booking needs to be made with T4C Transfer4cheap.com via email or Whatsapp Chat service.
• Amendments to the bookings, can be made upto 26 hours to the scheduled pick up time with no extra cost. Any amendments within 26 hours to the scheduled pick up time may incure £20 ( GBP ) administration fee.
• Incase your flight numbers, times and your hotel name in the same area ( resort, destination ) change, we can amend your booking within the specified time above, and you will be emailed your new confirmation.
• Incase your Airport, resort ( destination ), number of passengers change, your original booking needs to be cancelled and a whole new booking needs to be made.

9. Liability & Disclaimers

• T4C is not responsible for any delays, damages, accidents, or service failures caused by the Transfer Providers.
• Any claims or disputes regarding service must be addressed T4C which we then direct it to the local Transfer Provider. T4C acts as issue resolver between the guests and local transfer provider.
• T4C does not guarantee the availability of all listed transfer services at all times. We do our best to cater any requests in timely manner. If the requested service is not available at that time we email / contact you for  the alternatives where and when available. If you accept the alternative arrangement, it is then classed as fully booked contract / service.
• T4C, on behalf of the local transfer agents / providers is entitled to refuse, decline or cancell any booking made by you. Incase of very short notice, over acceptable flight delays or for misbehaviors during the transfer service.
• T4C, on behalf of the local transfer agents / providers offer complete NON-SMOKING policy in the transfer vehicles in or off motion.
• Refreshment Stops may be mandatory on shared shuttle transfers, please bear this in mind when booking shared shuttle bus transfers. For private transfers, we endeavour non-stop journeys, but may be needed to refuel – charge the vehicle or  need of the driver. Your own requests for refreshment stops on private transfers will be welcomed by the driver if/when he has time for  his next pick up after yours.

10. Amendments & Changes T4C reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website.

11. Governing Law & Jurisdiction These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Turkey. Any disputes arising from these terms shall be settled in the courts of Sakarya city of Turkey.

For any queries or concerns, please contact us at info@transfer4cheap.com